Shipping policy

This Delivery Policy explains how and when we deliver orders placed through our online store.

1. Delivery Area

We currently deliver within the United Kingdom. Delivery to remote areas may take longer and may be subject to additional charges.

2. Delivery Times

As kitchen sets are large items and may be made to order, delivery times vary depending on the product:

Standard delivery: 10–21 working days

Made-to-order kitchens: delivery times will be confirmed after order placement

Estimated delivery times are provided for guidance only and may change due to manufacturing or logistics delays.

3. Delivery Costs

Delivery costs depend on the size, weight, and destination of your order. The total delivery charge will be clearly displayed at checkout or confirmed by our team before dispatch.

4. Delivery Method

Orders are delivered by trusted third-party logistics partners experienced in handling large and fragile items. Delivery is usually made to the ground floor at the delivery address unless otherwise agreed.

5. Delivery Appointments

For large kitchen orders, our delivery partner may contact you in advance to arrange a convenient delivery date and time.

6. Receiving Your Order

Please ensure someone is available to receive and inspect the delivery. Any visible damage or missing items must be reported to us within 48 hours of delivery.

7. Delays

While we do our best to meet estimated delivery times, delays may occur due to circumstances beyond our control. We will inform you as soon as possible if there is any significant delay.

8. Failed Delivery

If delivery cannot be completed due to incorrect address details or failure to accept delivery, additional delivery charges may apply.

9. Contact Us

If you have any questions about delivery or your order, please contact us at:

Email: pattisononelimited@outlook.com