Return and refund policy

This Return Policy outlines the conditions for returning products purchased from our online store.

1. Right to Cancel

In accordance with UK law, you have the right to cancel your purchase within 14 calendar days from the date you receive the goods, without providing a reason.

2. Conditions for Return

Returned items must:

be unused and in their original condition;

be returned in the original packaging;

include all components and accessories.

We reserve the right to refuse a return if the product has been used or damaged.

3. Non-Returnable Items

The following items are not eligible for return:

kitchen sets or components made to order or customised to the customer’s specifications;

items showing clear signs of use;

items damaged due to customer handling.

4. Return Procedure

To initiate a return, you must:

Contact us by email within 14 days of receiving your order;

Provide your order number and the reason for return;

Receive confirmation and return instructions from our team.

5. Return Costs

Return shipping costs are generally the responsibility of the customer, unless the item is faulty or damaged during delivery.

6. Refunds

Once we receive and inspect the returned item, we will issue a refund within 14 days using the original payment method.

7. Faulty or Damaged Items

If you receive a faulty or damaged item, please notify us within 48 hours of delivery. In such cases, we will arrange a replacement or a full refund at no additional cost to you.

8. Contact Us

For any questions regarding returns, please contact us at:

Email: pattisononelimited@outlook.com